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ARE COMPANIES THAT EMAIL QUOTES REPUTABLE?

Mar 07, 2023

By Deck Expert, Adam Hollander

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Home improvement projects are big investment items. When purchasing a deck or custom porch, proposals and customer expectations should be crystal clear, so customers can have a great and enjoyable experience. Emailing quotes can lead to the following three biggest problems customers face in dealing with home improvement contractors.

Miscommunication – Customers normally have a different understanding of the project if things are left to an email.
Unrealized Expectations – Customers can have a different vision of the project that is going to be installed. And the customer’s expectations don’t align with what the contractor will produce. An example of this is permitting. Often, contractors say that permitting will be handled, but right before installation the contractor drops a bombshell on the customer stating they need to pull the permit.
Unforeseen and Unknown Extra Costs – This is potentially a very costly area for customers. Not knowing how they will handle things that they cannot see and what are these potential things. Examples of unknown extra costs include the need for deeper footings, rot located behind the header, or even the labor involved with buried utilities in the yard.

Take the time to meet with a home improvement contractor in person. It will help avoid miscommunication, align your expectations, and should identify all or most of the costs associated with your project.

Contact Outback Deck for a FREE Consultation Today!

About Outback Deck, Inc.

Outback Deck, Inc. brings inspiration to outdoor living spaces. We believe if you have an outdoor space, you should WANT to spend time in it. Our commitment to providing the best customer experience and creating outstanding value in your new deck or porch is unmatched in the industry. For more information, please visit www.outbackdeck.net life happens out back

On-the-Spot Pricing

QUOTES GOOD FOR ONE YEAR

Top-Rated Outdoor Living Contractors

Outback Deck is veteran-owned and community trusted. We have earned the trust of homeowners throughout Cobb, Cherokee, and North Fulton counties, as evidenced by our numerous accolades and glowing reviews.

“We just had Outback do our complete deck teardown and rebuild (adding a covered patio), and we are extremely satisfied with how it turned out! The attention to the details and oversight of the construction teams took extra burden off of us. I can't thank Outback Deck enough for driving the project to completion so smoothly.”

Ross H.

“Outback was great to work with. They were transparent and kept us well-informed from the first sales meeting to completion of the project. The deck and patio they constructed are beautiful. The materials and work are high quality, and well in excess of any building codes. With the composite decking and aluminum railing, we can look forward to many years of enjoyment with little to no maintenance.”

Nick F.

“From start to finish, Outback Deck's attention to detail and eagerness to ensure our happiness was foremost. The crew was on time or early every day and the project manager, was always available to help with any questions or let me know where we stood with the schedule. We love our new deck!”

Lane R.

“Absolutely wonderful company to work with!!! The beautiful covered deck they made for us is just stunning. They use the finest craftsmen to complete their projects and their work is good value for the money. I recommend this company fully and enthusiastically.”

Janet H.

“The footings and bracing of the deck support are what impressed us most. BP did an excellent proposal, JR provide excellent follow through and CM kept the project on task. After watching the construction of our new deck, step by step, we could see the extra measures Outback Deck puts in their workmanship. If we ever have an earthquake, we will run to the deck for the safe place.”

Connie N.