Submit a Claim

Thank you for trusting Outback Deck Inc. with your outdoor living project. We hope you enjoy it for many years to come.

Deck safety is a primary concern at Outback Deck. We want any deck or porch we build to be a safe place for you and your family. Your labor warranty as stated in your proposal will cover defects in workmanship. These defects are defined as items under the contractor’s control (such as installation errors) for the duration of the warranty. Your warranty term begins on the date of your final payment.

Warranty exclusions are defects in wood caused by the “weathering” of wood, including but not limited to raised grain, splitting, checking, twisting, warping, shrinkage, swelling, color change, or any other physical property of wood. The homeowner is responsible for regular maintenance of any wood product to prolong the life and look of the deck or porch. Furthermore, misuse of products, damage caused by natural disasters, improper care and maintenance are also excluded from workmanship warranty. Warranty shall be void on products originally installed by Outback Deck, but subsequently repaired by others.

Some of the products we install carry a manufacturer warranty. If you selected one of those products information about the manufacturer warranty will be listed in your proposal and on their websites, listed here:

We recommend you visit the manufacturer website to register your products as well as review care and maintenance information. Refer to your proposal for the manufacturer(s) for your specific selections.

Should any problems occur during your warranty period please follow these steps to open a claim:

  1. Complete claim form below
  2. Take pictures of problem areas
  3. Submit form and photos to Outback Deck via this page

If this claim is a safety concern, please call us directly at 678-262-4113.

Again, thank you for trusting us with your outdoor living project. We hope we have earned your recommendation to your friends and family.

What to expect from your Deck Care & Maintenance information

Please refer to the original terms and conditions in the contract for definition of your warranty. To submit a claim, please submit this warranty claim form (below) along with pictures of the issue and submit it within 48 hours of identifying the issue.

*Please note, if a trip to your home for the warranty claim is performed and the issue is not warrantable, a service charge of $150.00 will be charged.

 

Warranty Claim Form

Top-Rated Outdoor Living Contractors

Outback Deck has earned the trust of homeowners throughout Cobb, Cherokee, and North Fulton counties, as evidenced by our numerous accolades and glowing reviews.

“From start to finish, Outback Deck's attention to detail and eagerness to ensure our happiness was foremost. The crew was on time or early every day and the project manager, was always available to help with any questions or let me know where we stood with the schedule. We love our new deck!”

Lane R.

“Outback was great to work with. They were transparent and kept us well-informed from the first sales meeting to completion of the project. The deck and patio they constructed are beautiful. The materials and work are high quality, and well in excess of any building codes. With the composite decking and aluminum railing, we can look forward to many years of enjoyment with little to no maintenance.”

Nick F.

“We just had Outback do our complete deck teardown and rebuild (adding a covered patio), and we are extremely satisfied with how it turned out! The attention to the details and oversight of the construction teams took extra burden off of us. I can't thank Outback Deck enough for driving the project to completion so smoothly.”

Ross H.